Right of withdrawal
Cancellation policy
EU consumers are entitled to a right of withdrawal according to the following definition, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Yatra GmbH, Hofibachstrasse 20, 8909 Zwillikon) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post).
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you cancel this contract, we must return to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. Translated with www.DeepL.com/Translator (free version) For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
We shall bear the costs of returning such goods which, due to their nature, can be returned to us normally by mail. You shall bear the direct costs of returning such goods which, due to their nature, cannot be returned to us normally by mail (shipping goods).
You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for testing the condition, properties and functioning of the goods.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are prefabricated and for the manufacture of which an individual selection, determination or which are tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely for contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union or Switzerland at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.
The right of withdrawal, unless otherwise agreed, does not apply to contracts for the provision of services related to leisure activities, if the contract provides for a specific date or period for the provision. Accordingly, a right of revocation is also excluded in the case of contracts for the sale of tickets for scheduled leisure events.
General notes
Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
Yatra GmbH
Hofibachstrasse 20
8909 Zwillikon